Our priority for you as our customer is always to maintain the privacy of the information you have supplied to us. We will only use the information that we collect about you lawfully (in accordance with the GDPR
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We do not sell, trade or otherwise pass on your details unless it is necessary to complete your order (for example, to DPD where you have requested Express deliver). The lawful processing reason for this is contract.
We will not sign you up to any marketing emails, but it you choose to subscribe, or if you are already subscribed, we will give you the chance to opt-out at any time. The lawful processing reason is consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us or using the “my account” feature of this website. If you find any inaccuracies, we will delete or correct them promptly. Via the “my account” feature, you have access to the complete set of information that we hold about you.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. This includes the encryption of all data in our databases.
Your sending of any information to us will constitute your acceptance of our use of that information as set out in these Terms and Conditions. We may make changes to these Terms and Conditions from time to time and your continued use of our services will again signify your acceptance of such changes.
If any of the information you have provided to us about yourself changes, you may amend the same on our web site or tell the amendments to us by emailing support@Famfabrix.co.uk
Further information following GDPR
We would like to reassure all our customers that we keep your details in an encrypted database, and we don’t store (and never have stored) any sensitive information such as card details, date of births or passwords. T-shirt designs are secured by unique and random codes meaning your designs can only be found if you choose to share them.
From the beginning, we have striven to collect and hold as few details as possible from customers, and you’ll have noticed that we only collect data where is it is necessary to provide the service to you (your design, address to send t-shirt), or where it is our legal obligation (for example, we have to keep details of our sales for HMRC as part of our duty to keep accurate financial records).
An example of our philosophy on data collection is that we don’t collect the card billing address because we don’t need it to do our job. We aren’t looking to find out as much as we can about you, we are simply wanting to print t-shirts for you.
We will make use of “cookies” to collect information automatically. However, their use will not damage your system. We may use analytics technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way cannot be used to identify you. We do not store any financial or sensitive information. We have completed a website cookies audit and we only set cookies that are necessary to make the website functional. All advertising and re-targeting cookies have been removed.